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QUESTION 11
Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)
A. Courtesy Callback
B. recording a .wav file
C. FTP a file
D. Emergency Contact Center closure
E. agent whisper
F. IVR Outbound option
G. agent greeting
Answer: ABC
QUESTION 12
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
A. The VXML application is not deployed to the CVP servers.
B. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
C. The call type is not mapped to the Cisco Unified ICM script.
D. The Cisco Unified CVP server is running on temporary licenses.
Answer: B
QUESTION 13
Which option is needed to configure “user.microapp.media_server=”http://mediaserver” value on Cisco Unified Contact Center Enterprise scripts?
A. Cisco Unified Customer Voice Portal to route calls to “mediaserver”
B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
C. mapping an IP address to hostname on VXML gateway
D. no default “mediaserver” in Cisco Unified CVP configuration
Answer: C
QUESTION 14
Refer to the exhibit. In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)
A. Send to VRU node
B. Queue to Skill Group node
C. Translation Route to VRU node
D. Go to Script node
E. Route Select node
Answer: AC
QUESTION 15
Refer to the exhibit. The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
A. dial peer configured for survey DN
B. dialed number configured for UCCE scripts
C. route pattern configured for survey DN
D. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
Answer: B
QUESTION 16
Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)
A. Test your scripts to ensure that all routing logic is correct.
B. Configure default labels for each dialed number using the Configuration Manager.
C. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
D. In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
E. Configure default labels for each skill group using the Configuration Manager.
F. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
Answer: BCD
QUESTION 17
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
A. which VXML gateway the call is placed in
B. determines how many digits of the dialed number are significant
C. external phone number CallerID
D. agent ACD extension length
Answer: A
QUESTION 18
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
A. Administrative scripts can run more than one time per second.
B. Administrative scripts must be associated with a call type.
C. Administrative scripts can use a DB Lookup node.
D. Administrative scripts can use an ICM Gateway node.
Answer: C
QUESTION 19
Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)
A. Play Media & Get Speech
B. Get Speech & Menu
C. Menu & Play Media
D. Menu & Get Digits
Answer: BD
QUESTION 20
Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?
A. Diagnostic Framework Portico
B. Script Editor
C. RTTest
D. Router Log Viewer
Answer: D
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